-
Q: Why haven't I received an Order Confirmation email?
A: If you haven't received your order confirmation email, please check your Junk or Spam E-mail Folder. If you are still unable to locate it, kindly reach out to our Customer Service team at service@yutuman.com. -
Q: Are the colors on the site accurate?
A: While we try our best to represent the colors as accurately as possible, the actual color of your order may vary slightly due to different monitor settings. If you have any concerns, please reach out to our Customer Service team at service@yutuman.com. -
Q: What are the delivery charges?
A: Delivery is FREE on orders equal to or over 59.For orders under $59, we will charge $6.99 for shipping -
Q: Can I cancel my order?
A: Yes, you can get a full refund if you cancel your order before shipping. -
Q: Can I make changes to my order after it has been placed?
A: If you want to make any changes, please contact our Customer Service team at service@yutuman.com as soon as possible. If the order has already been shipped, changes won't be possible. -
Q: How long will it take for my order to arrive?
A: The order Handling time is 1-3 days. The Transit time usually takes around 8-12 business days for international delivery.Therefore, you can expect to receive it in 9-15 business days. -
Q: How can I be sure that my personal information is safe with your store?
A: We take the privacy and security of our customers' personal information seriously. All payments made on our website are processed securely through a third-party payment processor. We never store any credit card information on our servers, and we only collect your personal information for the purpose of fulfilling your order. -
Q: Can I return an item if I am not satisfied with it?
A: Yes, you can return the item within 30 days of delivery if you are not satisfied with it. We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight. Please check our Returns Policy for further information. -
Q: How long does it take for the refund to reflect in my account?
A: Once we receive the returned goods, processing refunds can take up to 7 business days to reflect in your account due to varying processing times between payment providers.
Contact information:
Tel : +86 132 8389 1832
E-Mail : service@yutuman.com